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Frequently Asked Questions

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Frequently Asked Questions
Myopia Correction LASIK Surgery
Can LASIK be used to correct more than 1000 degrees of myopia?

The higher the degree of myopia, the more corneal tissue must be removed during the operation. In order to ensure the stability of the cornea, corneal thickness should be maintained at at least 280 microns (µm) to avoid Keratoconus. The professional physician will complete a visual assessment to judge whether surgery is suitable. Regardless of whether or not surgery is performed, patients with high degrees of myopia are recommended to perform regular retinal examinations.

Can LASIK be used to correct less than 150 degrees of myopia?

Myopia surgery is based on personal needs. If work or lifestyles requires that the patient can not wear glasses, or if glasses and contact lenses cause discomfort, patients may consider surgery. Fortunately, the lower degree of myopia, the less cornea tissue is removed during myopia surgery, resulting in better corneal stability after surgery. Even then, patients must still complete a visual evaluation to confirm whether or not the operation is suitable.

Is LASIK suitable for patients with high intraocular pressure?

Patients with high intraocular pressure but want to perform myopia surgery must complete a physical evaluation. It is necessary to be able to control intraocular pressure to a stable range. During LASIK surgery, corneal tissue is thinned, and high intraocular pressure may cause corneal deformation and related diseases such as higher order aberration, degree of regression, and cone cornea, among others. The risk of surgery must be acknowledged should the operation be considered. Patients must also maintain a healthy lifestyle after operation to reduce intraocular pressure and the risk of complications.

Can patients with Amblyopia, or Lazy Eye, perform LASIK surgery?

Patients with Amblyopia can perform LASIK safely, but must first confirm the cause and extent of the disease, and whether it is accompanied by other ophthalmic diseases, by the physician assessment. You may request an optometry evaluation of the best postoperative vision, and consider myopia laser surgery.

Can patients with Glaucoma perform LASIK surgery?

Glaucoma patients must first be examined for the severity of the condition, so that physicians can take the proper precautions to avoid increasing retinal nerve damage. Patients should understand that laser surgery can not correct the optic nerve damage caused by glaucoma; it can only help patients no longer wear glasses or corrective lenses.

Can patients with eye allergies perform LASIK surgery?

Patients with common eye allergies may perform LASIK surgery, which is unaffected by allergies and will not aggravate the symptoms of conjunctivitis. Our hospital may provide eye water and oral medicine to relieve the symptoms during the operation.

Can patients with floaters perform LASIK surgery?

LASIK can be performed on patients with floaters with no negative symptoms. However, LASIK itself will not remove floaters.

What are potential side effects after the surgery?

The surgery is extremely safe. Some patients may experience a feeling of dryness in the eyes, or the presence of a foreign body. Others may have difficulty seeing in the dark. These symptoms improve slowly as time progresses.

How soon can I see improvements after the surgery?

You may see a layer of cloudiness immediately after the surgery, but conditions will improve over the next 6 hours. We recommend that you rest for the night and your eyesight restore to the target vision by the next morning.

To what extent can vision be restored?

Each patients target vision will be different based on their unique conditions. It is reasonable to imagine the patient’s current vision with glasses and contact lenses. The physician will be able to provide a more accurate estimate after a detailed examination.

What do I need to pay attention to before the examination?

Do not wear makeup on the day of inspection, but make eye makeup a little lighter. Before and after the surgery, the alcohol is not restricted, but it is best to come to the operation in accordance with the usual conditions. It is best to have enough sleep before the operation to let the body rest.

How long does it take to stop wearing contact lenses before surgery?

To allow for the healing of the deformed cornea, please stop wearing contact lenses and wear “soft contact lenses” for more than 3 days with “hard contact lenses”: more than 2 weeks.

Can I bathe or shower immediately after surgery?

Use a wet towel to wash your face and head to avoid the surrounding eyes. Avoid running water, soap, and lotion around the eye area.

Will I be able to operate motor vehicles?

Most patients will return to good enough eyesight for driving. However, because there are individual differences after surgery, please discuss with your doctor at the time of diagnosis.

Are there any age restrictions?

People’s vision tends to be the most stable over 18, so that is when surgery is most suitable. However, suitability is determined by the physician after an examination.

Can I obtain a medical certificate?

LASIK is a self-pay procedure; however, a medical certificate can be issued for insurance purposes.

Cataracts
Why should I consider cataract surgery?

There are no eye drops or diets that can treat or prevent cataracts, and anti-cataract medicine functions mainly in delaying the formation of cataracts. Currently, surgery is the only effective treatment for the presence of cataracts.

When will I need to have the cataracts removed?

Cataracts should be removed when visual impairment has affected the life or life quality of the patient.

Is cataract surgery risky?

Cataract surgery has a long history, and our physicians have vast clinical experience and skill in surgery. The risk of complications is very low.

clinical experience has been very rich, physicians skilled surgery skills, the risk of complications is very low.

Is cataract surgery painful or unpleasant?

No. We use eye drops with anesthesia, and our operation does not require stitches. Patients recover quickly and can return home the day of surgery.

Can cataracts be prevented?

One can wear ultraviolet lenses when outside; consume antioxidants in dark green and yellow fruits and vegetables; consume vitamins A, C, and E; avoid smoking; protect the eye to avoid collisions or puncture wound; and avoid eye drops containing alcohol. Those with diabetes and hypertension should carefully control their blood sugar, blood pressure, as they are at risk for occurrences of cataracts.

Are the artificial lenses, implanted during surgery, safe?

Yes, our hospital uses imported products approved by both the Department of Health and FDA.

Is cataract surgery covered by health insurance?

Talk to a representative from your insurance company for more information. In most cases, the cost of treatment is covered in by health insurance plans. However, your choice of type of surgery and lens may raise the costs of treatment.  In some instances, insurance companies may not fully cover advanced types of lenses and only cover costs of a conventional lens, and the patient is responsible for paying the difference. Contact your health care provider for more information about cataract surgery.

How long does a cataract procedure take?

It takes around 10 minutes to complete one eye. The duration, however, may be longer or shorter, depending on the condition of cataracts of each patient.

Are cataracts visible from the outside?

The pupil of a patient with severe cataracts appears to be yellow or white.

Outpatient
Can I register and see the doctor after I've changed my name?

Please register with your medical record number or ID number first. Then, bring your ID card to the registration counter to fill out the Personal Data Modification Form for data correction.

Will my physicians be on time?

Physicians are usually on time to see the diagnosis, but sometimes because of special circumstances can not arrive in time, the counter staff will explain the reason and approximate time of the Doctor late.

The diagnosis time is usually an estimate. Occasionally a patient’s treatment changes. If the scheduled time has not occurred, please wait patiently for medical treatment.

What forms of identification should I provide?

In accordance with the Universal Health Insurance Act, a person must confirm their identity when seeking medical treatment. Provide an IC card with a photograph,  identity documents, and other certificates of insurance. National identity cards or other documents provided to prove identity must be in accordance with the regulations.

How do I handle the return visit?

After the outpatient or the surgery, the physician arranges the patient to return to the hospital to complete the treatment. The doctor recommends the time of the consultation for the registration.

Does the patient have to see the physician personally?

Yes, the patient will need to see the doctor personally so that they can understand the patient’s recovery status.

Payments
How do I handle the payment?

Please give all documents such as payment form to the receptionist, pay the fee according, and retrieve the receipt.

Forget to bring the health insurance card?

Patients without a health insurance card may pay out-of-pocket. Within 10 days, provide your health insurance card, identity card, and payment receipts to the payment counter to handle the refund.

Is there preferential treatment for people with disabilities?

With eye related major disease certificate card, the hospital for outpatient registration can provide preferential treatment for 200 NTD.

Prescriptions
I received the wrong medicine. What should I do?

Please talk to the pharmacist, or contact the phone number on your prescription.

Where can I inquire about drug-related problems?
  • Please consult the Pharmacy bureau directly.
  • Please contact the phone number on the prescription
  • Look up the drug consultation page of the Central Health Insurance Department of the Guardian Department, and enter your prescriptions
After the use of antibiotics and painkillers, the condition has been improved. Should I keep taking the drug?

Physicians should prescribe a certain dose of medication over the course of treatment. Follow the doctor’s instructions on using the drugs, in order to avoid reducing the efficacy of drugs or causing adverse sequelae. When in doubt, contact the Pharmacy Bureau or a physician.

Various types of diagnostic certificates, duplicate medical records (X-rays)
How to apply for a copy of medical records or X-rays? How much does it cost?
  • If you want to make a clear copy of the project or the content, you can apply directly to the certificate counter, otherwise you need to register to apply to the original physician. For those who simply apply for duplicate medical records, the hospital does not charge registration fees and doctor’s examination fees, and only receives an administrative fee of 200 yuan and the sixth one plus 5 yuan each.
  • Replication costs:
    Medical records: Photocopies of five sheets are charged 200 yuan, and the sixth one is 5 yuan per sheet.
How should the medical records or application certificates for the living person be copied?

Please follow the provisions of the law, carry the death certificate of the living person or the certificate of the household, and the applicant’s identity card to the last doctor to see the registration application.

Can the diagnosis be entrusted?
  • According to the 11th of physician law: “A physician is not personally examined, shall not perform treatment, prescribe a prescription or deliver a diagnosis.”
  • Open a diagnosis, the patient should seek medical attention, another may apply for “medical summary” for the use of proof, not the original responsible physician can only be recorded in accordance with the original medical records, and not in the medical certificate Records of the original records of the contents.)
International Patients
How can foreigners arrange an outpatient visit to Dun-Nan Nobel Eye Clinic?

If you do not have an NHI yet, you can register through the general clinic or register online. If you do have an NHI, you can book through a general out-patient clinic or through the Dun-Nan Nobel Eye Clinic International Patient Service Center.

What services does the International Patient Service Center offer?

Our services include medical enquiry, coordination of outpatient appointments or Surgical treatment, and patient escort during the appointments. We also provide living information in Taiwan and help you to prepare needed medical documents.

To schedule a medical appointment, you must give the following information: Completed basic information form, a copy of medical records in English or Chinese, and a copy of medication list in English or Chinese.

High intraocular pressure but want to do myopic laser, must be complete examination and physician evaluation, at the same time, it is necessary to control intraocular pressure within a stable range in order to consider myopia surgery, due to corneal thickness changes after surgery, eye pressure is too high, may cause corneal deformation and related diseases, such as: higher order aberration, degree of regression, cone cornea, etc., The risk of surgery must be confirmed and the operation should be considered. It is also necessary to maintain a good lifestyle after operation to avoid excessive intraocular pressure and increase the risk of surgery.

How long does it take to get an appointment with a doctor at Dun-Nan Nobel Eye Clinic?

After we receive your medical documents, the medical team will review them within 5-7 business days. We will provide you a treatment plan and estimated medical cost. Once you decide to receive the treatments at Dun-Nan Nobel Eye Clinic, our coordinators will proceed to arrange your appointment within 1-3 business days. The appointment date depends on the availability of the particular doctor. We will do our best to assist you in scheduling an appointment as quickly as possible.

Does International Patients Service Center provide assistance in medical visa application?

Yes, your coordinator will provide visa assistance after you decide to receive treatments at Dun-Nan Nobel Eye Clinic. We will provide the treatment plan and a letter for visa application.

Can I choose my doctor?

Yes, our coordinator will try to accommodate your request.

Will you recommend a doctor if I don't know any doctor?

Yes, our coordinator will arrange a doctor in the specific field in accordance with your medical reports and individual needs.

How do I reschedule or cancel appointments?

Please contact our coordinator, who will reschedule or cancel your appointment as needed.

Are international health insurances accepted?

We accept only the insurance companies which we are contracted with. If Dun-Nan Nobel Eye Clinic has an established agreement with your international insurance company, the payment conditions will be determined by that agreement. If not, you will be asked to pay the bill first and then submit a claim to your insurer for reimbursement.

Do you provide second opinion services?

Yes, we provide second opinion services. If you require second opinion consultation, please send us your medical records including medical history, examination reports, X-ray reports, and medical images, etc. After our medical team reviews your case, we will provide you a written consultation report or arrange a teleconsultation.

How do patients from Mainland China apply for Medical Visa?

Chinese patients will be required to submit medical reports of recent 3 months for first review. Once the application is approved, patients will need to submit further forms/ documents for entry permit application, including application forms, authorization letters, and other supporting documents (such as a copy of ID card, images, notarial certificate of relationship, etc) to the International Patient Service Center of our clinic. Visa Our clinic will then submit an official medical service application and treatment plan along with the above-mentioned documents to National Immigration Agency to apply for your medical visa. Once the visa is approved, the center will post the Exit & Entry Permit to the patients after confirming the prepayment has been wired to clinic’s account.

What payment method you accept for request for overseas medical service?

You may pay by cash or credit card (Visa, MasterCard, China Union Pay

About Nobel Group

Nobel Medical Group arose from the first Nobel ophthalmic clinic on Gongyuan Road in Taipei City, which was established in 2001. The Nobel Medical Group CEO, Dr. Chao-Kai Chang, was inspired to engage in medical service from his experiences in the clinic. The Nobel Medical Group is an alliance of the Merrier Beauty Institute, Soreal Dental Clinics, Nobel Opticals, and Mendel Biotech Institute, and the Nobel Education institute.
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Our Businesses

  • Nobel Eye Clinics
  • Merrier Beauty Clinics
  • Modena Biotech
  • Nomel Opticians
  • Soreal Dental Clinic

List of Services

  • Laser Refractive Surgery
  • Femtosecond Cataract Surgery
  • Laser Presbyopia Correction
  • Children's Vision Care
  • Eye Disease Treatment
  • Cosmetic Filler & Injection Surgery
  • Cosmetic Surgery
  • Oculoplastic Surgery
  • Photoelectric Treatment
  • Non-Surgical Fat Removal Treatment
  • Spa Salon
  • Scalp Clinic

Contact Us

  • 7th Floor, No. 216, Sec. 1, Dunhua S. Rd., Da’an Dist., Taipei City, Taiwan
  • 886-2-2740-0058
  • service@nobelgroup.com.tw
  • www.nobelgroup.com.tw
  • Directions
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